We are recruiting for a CRM Consultant!
CRM Implementation Consultant (Tech for Good)
Hybrid | Newbury | Up to £40,000
Female-led | Purpose-driven | Flexible working
Why t{h}onix
t{h}onix is a female-led consultancy on a mission to help charities harness technology that truly serves their work. We partner with small to medium charities to design and refine CRM systems that free them up to focus on what really matters: making a tangible difference in their communities.
As a certified Beacon CRM Partner, with additional expertise in Salesforce and HubSpot, we bring both technical know-how and sector understanding. Our team is small, supportive, and collaborative. We care as much about how we work together as what we achieve.
The Opportunity
This role is perfect if you're energised by working with mission-driven organisations, love solving real-world problems, and want to put your technical skills to work in the tech-for-good sector.
You'll partner with charity clients to understand how they work, design CRM solutions tailored to their reality, and guide them through implementation and change, building trusted relationships that last.
Contract: Full-time, permanent
Location: Hybrid — 2–3 days remote, 2–3 days in our Newbury office, plus occasional client visits
What You'll Be Doing
- Designing and facilitating discovery workshops with charity teams that are collaborative, structured, and human-centred
- Configuring and implementing CRM systems (primarily Beacon CRM)
- Auditing data, workflows and existing systems to identify smarter ways of working
- Supporting clients through the full journey: implementation, training, and embedding new ways of working
- Creating clear, accessible documentation and training resources that empower clients
- Building strong relationships with clients through project engagement and ongoing relationship management
What We're Looking For
We're more interested in potential and mindset than a perfect CV. Here's what matters:
Essential:
- Hands-on experience implementing or administering a CRM system for at least 1 year
- Experience working in or alongside charities or non-profits
- Strong analytical thinking and confidence working with data
- Experience in working with stakeholders to gather business requirements
- Ability to translate technical concepts into clear, jargon-free language
- Solid working knowledge of Excel or Google Sheets
- A thoughtful, patient and detail-oriented approach
- Genuine curiosity and a love of learning
Desirable:
- Experience with Beacon CRM, Salesforce, or HubSpot
- Familiarity with process mapping or business analysis
- Understanding of charity sector challenges (fundraising, volunteering, service delivery)
- Experience working in an agile environment
What We Offer
- Salary: Up to £40,000
- Holiday: 25 days plus bank holidays
- Pension: Employer contribution scheme
- Flexibility: Hybrid working with a healthy work-life balance
- Purpose: Work that creates genuine impact for communities
- Culture: A supportive team that values reflection, growth, and balance — not burnout
Apply now!
If you feel like you are a good match for this role please apply now by providing a copy of your CV and a short cover letter to explain why you feel you'd be a good fit for the role.
Please note that this role requires a minimum of 2 days a week in our offices in Newbury. Also note that at this time, we can only accept applications from those with a right to work in the UK and those who do not require visa sponsorship.