T{h}onix

"Impeccable support from start to finish

I can't praise t{h}onix highly enough. As a small charity with no in-house expertise, we would have been completely lost if it wasn't for their guidance. Finding and implementing a new CRM is a daunting task but the support we received from t{h}onix made the process straightforward and accessible. They took the time to understand our needs, consulted thoroughly with staff and volunteers, and built a system that feels truly tailored to us. We would recommend t{h}onix to any organisation!"

"Incredible patience and support!

From start to finish, Nic and Tracey showed an incredible level of patience with our convoluted systems and energetic team. Our journey from old to new (CRM) hasn't been a simple one, but Nic spent the time to understand our needs, help streamline systems and processes to ensure they worked as we wanted - taking into consideration that we didn't know exactly what we needed Beacon to do - and spent time imparting knowledge and training. A huge thank you from the entire MYTIME team.."

"Well thought out and thorough resolutions

T(h)onix have been absolutely fantastic to work with. From the outset, Nicola took the time to truly understand our business; where we were starting from, and what we needed to achieve. Challenges posed by our historical system setup were approached with a methodical and, most importantly, informed mindset. Nicola’s ability to navigate and resolve complex issues has been instrumental in delivering results that have been extremely beneficial to our organisation."

"Highly Recommended

Nicola and Tracey have been pivotal in supporting our charity to implement our Charity CRM system. They have listened, understood to the needs of the users, provided guidance and helped to implement the relevant changes. We would have no hesitation in recommending T{h}onix."

"I have been fortunate enough to work with some amazingly talented people over the years and Nicola is one of those people. She has the ability to traverse from the deeply technical to the strategic easily - which is rare in itself. In our years working together, she has always been a “can do” person that can draw on her technology experience to build on any idea, make it better in concept and then actually prototype into reality."

"Nicola takes great time and care to fully understand how our organisation works, who our key stakeholders are and how we prefer to interact with them.  Nicola has set us up on Hubspot, including a telephone facility and has spent time to upskill our volunteers to use the system.  Nicola has even recorded instructional videos that can be watched when our memories need refreshing.  This is particularly important for our organisation as we are peer led and a symptom of TTP can be poor memory. "

"Nicola was a pleasure to work with. During a series of online meetings and workshops she took time to get to know our charity and fully understand the issues we were facing with our previous systems.  Nicola has very effective methods for gathering requirements, even when we were unsure exactly what we wanted (or what was possible). Nicola is an excellent listener and at no point did we feel rushed during this process. "

"As well as being an expert in Beacon development, Nicola is also empathetic and patient with a natural understanding of both the needs and constraints of a charity.  Throughout the process of designing, testing, and implementing our new CRM Beacon she has been an absolute rock for us all and we have felt able to lean into her expertise and knowledge in more ways that were strictly within her remit."

"Nicola has been instrumental in supporting our charity to upgrade our IT systems.  She has provided just the right amount of guidance to ensure we made economical and safe decisions about our needs.  She took time to understand the field that we work in and the requirements we had to ensure our client data was secure.  We would have no hesitation in recommending Nicola."

"Our experience of working alongside Nicola from Thonix has been overwhelmingly positive.  We were so impressed by her knowledge of the sector and understanding of the needs of small charities.  Nicola calmly and patiently steered us through the minefield of choosing the right web developer, listening to our requirements and constraints."