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CRM, BEACON, DATA MIGRATION
LIC-2

London Irish Centre

"Often big cities present personal challenges; loneliness, lack of sense of community or logistical hurdles can make if difficult to know where to go or who to turn to. Ireland is regularly referred to as the land of a thousand welcomes" - the London Irish Centre aims to bring that to everything they do.

Find out more about London Irish Centre here.

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Beacon CRM Implementation project

How did we work together?

T{h}onix were engaged to work with London Irish Centre through our partnership with Beacon CRM

As their appointed approved Beacon partner we have been working alongside the London Irish team for the last 6 months to move their case management, events and volunteering over to Beacon from an existing case management system.  

We conducted a number of in person and virtual process workshops along with a number of 121 interviews with key team members.  This was supplemented with detailed data mapping, the end result being we have been able to design a new way of working in Beacon.  Despite only launching recently, is already driving new insights on their data and ways of working.  

Due the the volume and complexity of their data we also carried out additional data migration services to extract transform and load their data into the new structure.  We also conducted detailed training sessions both in person, virtually and through instructional videos.

This was an extremely complex migration both in terms of the number of features required, the volume of data and complexity of the existing processes.  This required detailed logisitical planning for the roll out and cross over from the old to the new system

Interested to find out more?

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"As well as being an expert in Beacon development, Nicola is also empathetic and patient with a natural understanding of both the needs and constraints of a charity.  Throughout the process of designing, testing, and implementing our new CRM Beacon she has been an absolute rock for us all and we have felt able to lean into her expertise and knowledge in more ways that were strictly within her remit.

Her deep understanding of the workings of a charity means she not only designed the system but also suggested resourceful ways for it to be optimised to meet our complex requirements, particularly in case management and reporting.  She also took lots of time, going above and beyond to ensure we were both competent and confident in using and maintaining our new CRM. Ensuring it not only be a good future investment (essential for charities who have limited resources) but that all that we needed the system to do was effortless and seamless.
I cannot recommend Nicola enough; she has done a stellar job of designing our system to meet our requirements but also bringing us alongside that journey with her to ensure we were part of the process and that we actually made it over the finish line!"
Bernie Dolan, Director of Community, London Irish Centre